রাজশাহী ও আশেপাশের শহরে এখন গ্রাহকরা প্রশ্নের তাৎক্ষণিক উত্তর চান। ফোন ব্যস্ত? ইমেইল দেরি হচ্ছে? Live Chat Integration আপনার ওয়েবসাইটকে রিয়েল-টাইম সাপোর্ট প্ল্যাটফর্মে পরিণত করে—lead capture, pre-sales প্রশ্নের উত্তর, order assist, এমনকি after-sales support—সব এক জায়গায়। Result? Higher trust, better CX, and more conversions.
BD IT CENTER — Top-Rated Web Development Company in Bangladesh এবং Best Web Hosting in Bangladesh প্রদানকারী—রাজশাহীর স্থানীয় context মাথায় রেখে end-to-end live chat setup, customization, security hardening এবং team training করে থাকে।
Mobile/WhatsApp: +8801406666328
Instant CX: 30–60 সেকেন্ডের মধ্যে reply → bounce কমে, sales বাড়ে
Smart Routing: Sales/Support/Tech কিউতে auto-assign
Lead Enrichment: Name, phone, page history, UTM—সব log হয়
Omnichannel: Website chat + Facebook Messenger + WhatsApp + Email handoff
Security-First: GDPR/PDP-aligned consent, encryption, audit logs, IP-rate limit
Analytics: Peak hours, First Response Time (FRT), CSAT—সব dashboard-এ
Transparent, scalable pricing—no surprise।
Starter (Small Business): ৩,৯৯৯ BDT (one-time setup)
Tawk.to/FB Messenger widget, brand color match, basic triggers, email handoff
Pro (Growing Teams): ৭,৯৯৯ BDT (setup) + ৯৯৯ BDT/মাস (managed)
WhatsApp click-to-chat, canned replies, department routing, CSAT, chat transcripts
Omnichannel CX Suite: ১২,৯৯৯ BDT (setup) + ১,৯৯৯ BDT/মাস (managed)
Messenger + WhatsApp + Website live chat unified inbox, CRM sync, automation rules
Need custom flow (Intercom/Zendesk/Crisp API)? Custom quote available.
Security isn’t optional. আমরা deploy করি—
HTTPS-only + HSTS, secure cookie flags, CSP headers
Data Minimization & Consent Banner: chat শুরুতে consent + privacy copy
PII Guard: phone/email masking in UI, role-based access
Audit Trails: কে কখন ডেটা দেখল/ডাউনলোড করল—লগ সংরক্ষণ
Abuse Protection: IP rate limiting, bot challenge, firewall rules
Hosting Strength: BD IT CENTER-এর BDIX-optimized best hosting—low latency + WAF
We don’t just install; we train your agents:
Reply Playbook: greeting → probing → solution → CTA → feedback
Canned Responses: refund/shipping/stock/booking—ready templates
Escalation & Handoff: chat → phone → ticket, SLA-based process
Tone of Voice: Bangla-English friendly, brand-consistent messaging
Analytics Literacy: FRT, AHT, CSAT উন্নয়নে weekly insights
Lower Bounce & Better Dwell Time: quick answers = page engagement ↑
Search Intent Satisfaction: product/price/availability প্রশ্ন onsite-ই resolve
E-E-A-T Signals: real support + reviews + transcripts → trust signals strengthen
Lead Capture for Content: visitor questions → future FAQ/blog ideas
Related services
Site compromised? No panic. আমরা করি—
Immediate Containment: maintenance mode, admin password rotation, token revoke
Malware Scan & Cleanup: file integrity checks, plugin/theme diff, signatures
Hardening: WAF rules, 2FA, least-privilege roles, nightly backups
Post-Incident Report: root cause + prevention checklist
Click-to-Call & WhatsApp CTA from chat panel
Working Hours Widget: Rajshahi time-zone aware
After-Hours Bot: lead capture + SLA promise next business day
Priority Tickets: high-value leads auto-flagged
Chat not loading → CSP/Ad-block fix, async script reorder
Messages not delivering → Webhook/Callback URL verify, 200 OK health
Slow page → defer/non-blocking load, lazy-init chat, CDN edge cache
WhatsApp handoff not working → wa.me linking, phone E.164 verify
Messenger permission error → Meta app roles & domain verification
Local Expertise, National Scale: রাজশাহী-centric setup, Bangladesh-wide support
Best Web Hosting in Bangladesh: BDIX-speed + WAF + daily backup
Design-to-Support Under One Roof: web dev, chat, CRM, analytics—single team
Transparent Pricing & SLA: measurable uptime, response targets
Real People, Real Outcomes: implementation → training → iteration
S. Rahman (Rajshahi Boutique): “Live chat চালুর পরই preorder দ্বিগুণ।”
M. Hossain (Tech Retail): “After-hours bot লিড ধরে রাখে—morning-এ team convert করে।”
Nadia A. (Edu Portal): “Guardrails + consent flow সেটআপে আমাদের compliance headache শেষ।”
Discovery: goals, traffic, peak hours, team size
Tool Selection: Tawk.to/FB Messenger/Crisp/Zendesk/Intercom—fit for purpose
Design & Copy: brand colors, Bengali-English microcopy, canned replies
Security & Compliance: consent + data policy + logs
Go-Live + Training: agent onboarding, SOPs, escalation map
Optimize: A/B test triggers, measure FRT/AHT/CSAT, iterate weekly
Q1. কোন টুল সেরা?
A: SMB-এর জন্য Tawk.to/FB Messenger budget-friendly। Growth stage-এ Crisp/Zendesk/Intercom gives better automation & CRM.
Q2. WhatsApp integration লাগবে?
A: Yes—high intent কথোপকথন দ্রুত close হয়। We add click-to-WhatsApp + pre-filled message.
Q3. Chat কি সাইট স্লো করবে?
A: না—আমরা async + defer loading ও lazy init ব্যবহার করি; Core Web Vitals safe থাকে।
Q4. ডেটা সিকিউরিটি?
A: GDPR/PDP-aligned consent, encryption, audit logs, access control—সব enforced।
Q5. Team না থাকলে?
A: After-hours bot + next-day callback + managed inbox দিয়ে begin করুন; আমরা monthly manage করি।
রাজশাহীর ব্যবসাকে real-time support ও high conversion-এ নিতে চাইলে Live Chat Integration এখনই শুরু করুন। BD IT CENTER আপনার জন্য full stack সমাধান—design → secure setup → training → analytics—সব একসাথে।
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